Safety and Wellbeing

It is important that students feel well supported during their learning journey. Below are some support services that are available to International students.

24/7 Emergency Contact for International Students


Call 111 in Emergencies

If you require Police, Fire or ambulance you need to dial 111.

Calling 111 is free. You can call this number from a mobile phone, even if you have no credit left.


24/7 Emergency contact for International Students

If you have an emergency and do not know what is going to happen next, please dial 027 265 1343 for assistance. Please note that this number is only for an emergency. If you require Police, Fire or ambulance then you need to dial 111 first.



Our student counselling services for all students are provided by Vitae, a team of independent counsellors located throughout New Zealand. We can support you in accessing these services, or you can self-refer. Students are entitled to three free sessions. This service is available in an emergency – you can ring them at any time of the day or night.

A Vitae counsellor can be found at Te Auaha each Monday and Petone each Wednesday. Porirua will continue online appointments until further notice. Ākonga can also use the WelTec Self-Referral form, the Whitireia Self-Referral form or call 0508 664 981.



Piki is a free service for 18-25's that offers support for mental distress. Students (18-25) can self-refer through the Piki website.   

Piki offers free access to: 

  • easy and personalised access to therapy at a convenient place and time
  • an emotional wellness app that helps you access support and track your progress
  • links to 24/7 support through phone and web services
  • trained peer support coaches.

A Piki mental health professional can be found at Te Auaha campus each Wednesday, Porirua campus each Monday, or students can make an appointment.



Healthline connects you with qualified nurses who are available to talk 24 hours a day, 7 days a week. Call free on 0800 611 116 if you’re feeling unwell or if you need some advice about what’s happening for you.


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