New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology Technical Support (Level 5)

Get hands-on experience and learn the basics to be an IT support superstar. Gain an in-depth understanding of PC essentials by rebuilding a computer, learning about hard drive recovery and network management. You will be ready for employment with the communication skills to manage and operate a helpdesk.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

Study part-time

This programme includes part-time study options for people who want the flexibility of studying while they manage other commitments.

Courses

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

Entry requirements

Under 20

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experiences

Over 20+

If you’re 20 years or over, you may qualify for special admission on this programme. Contact us if you don’t meet the entry criteria as provided on the Under 20 information.

International students

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.5.

Find your country's equivalent academic entry requirements here

*International fee displayed is for 1 year of study (equivalent to 120 credits) and does not include insurance and administration (approximately $924 per year of study).

Offering institute

This qualification is offered by WelTec.

On 1 September 2022, the operations of WelTec transferred to the Whitireia and WelTec business division of Te Pūkenga - New Zealand Institute of Skills and Technology (Te Pūkenga). As part of this, all existing WelTec programmes transferred to Te Pūkenga.

Whitireia and WelTec are part of Te Pūkenga - New Zealand Institute of Skills and Technology Learn more

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