New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology Technical Support (Level 5)

Get hands-on experience and learn the basics to be an IT support superstar. Gain an in-depth understanding of PC essentials by rebuilding a computer, learning about hard drive recovery and network management. You will be ready for employment with the communication skills to manage and operate a helpdesk.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

Study part-time

This programme includes part-time study options for people who want the flexibility of studying while they manage other commitments.

Courses

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

Entry requirements

Under 20

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experiences

Over 20+

If you’re 20 years or over, you may qualify for special admission on this programme. Contact us if you don’t meet the entry criteria as provided on the Under 20 information.

International students

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.5.

Find your country's equivalent academic entry requirements here

*International fee displayed is for 1 year of study (equivalent to 120 credits) and does not include insurance and administration (approximately $924 per year of study).

Funding your study

Government's Targeted Training and Apprenticeship Fund (TTAF)

*This programme is FREE under TTAF, covering; compulsory tuition fees, compulsory course costs and compulsory student services fees. Visit tec.govt.nz for more information about TTAF.

Offering institute

This qualification is offered by WelTec.

From 2023, WelTec and the programme you have enrolled in will become part of Te Pūkenga – New Zealand Institute of Skills and Technology. All programmes offered by WelTec and other subsidiaries of Te Pūkenga are under review, to ensure they are portable, consistent and aligned with the needs of industry. The programme you have enrolled in may change over time.

Have a question or feedback?

We're here to help! For any enquiries call us on 0800 935 832 or send us a message at information@weltec.ac.nz

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