Lower Hutt Event Centre Graduation parade cancelled. Graduands set to graduate 12th June 2024 should meet at the Lower Hutt Event Centre at 10:15am.

New Zealand Diploma in Information Technology Technical Support

New Zealand Diploma in Information Technology Technical Support (Level 5)

Get hands-on experience and learn the basics to be an IT support superstar. Gain an in-depth understanding of PC essentials by rebuilding a computer, learning about hard drive recovery and network management. You will be ready for employment with the communication skills to manage and operate a helpdesk.

What you will learn

  • Learn how to manage and operate a help desk
  • Select, install and configure hardware
  • Understand key networking components
  • Recover data from hard drives and provide storage solutions
  • Troubleshoot and resolve common systems issues
  • Enhance web interface design
  • Develop simple software applications
  • Gain customer service and communication skills
  • Create your own digital game

Study part-time

This programme includes part-time study options for people who want the flexibility of studying while they manage other commitments.

Courses

Career options

  • Help Desk Analyst
  • PC Repair Technician
  • Network Administrator
  • Computer Support Technician

Entry requirements

Under 20

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experiences

Over 20+

If you’re 20 years or over, you may qualify for special admission on this programme. Contact us if you don’t meet the entry criteria as provided on the Under 20 information.

International students

  • NCEA Level 2 or 3, including Level 1 Literacy and Numeracy
  • Or Certificate in Computing (Level 4) 
  • Or New Zealand Certificate in Information Technology Essentials (Level 4)
  • Or equivalent knowledge, skills and experience

Minimum IELTS (Academic) score of 5.5 with no band score lower than 5.0, or equivalent.

Find your country's equivalent academic entry requirements here

*For fee exclusions, please see our terms and conditions.

Do you have enough time?

To check which study options best fit your lifestyle, try our handy time calculator tool

 

study calculator

Give yourself credit →

Use the knowledge you already have to fast-track your qualification. Workplace-learning, volunteering, professional development, other provider qualifications and online courses can be recognised as prior learning and put towards your qualification. Start by getting in touch with us, or find out more here.

Whitireia and WelTec are a business division of Te Pūkenga - New Zealand Institute of Skills and Technology.

Last updated: 20/5/2024

Whitireia and WelTec are part of Te Pūkenga - New Zealand Institute of Skills and Technology Learn more

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